Account & Payments

Sign up, sign in, verify your account, pay for packages and contact support.

• How to create a Wefru account
  Sign up free with your mobile number or email.
• How to verify your account with the email code
  Verification uses a 6-digit code sent to your email.
• I did not get the verification code
  Check your email folders and request a new code after 60 seconds.
• I forgot my password
  Type your email or registered mobile number; the new password comes by email.
• I cannot sign in
  Check your details, then reset your password by email.
• Signing in with Google
  You can sign in with Google. Facebook sign-in is no longer available.
• How to change your password
  Change your password from Profile > Change Password.
• How to change your email or mobile number
  Change email with a code; mobile changes are done by our team.
• How to buy a package and pay
  Place the order, pay by UPI or bank transfer, then upload the receipt.
• My payment is not confirmed yet
  Payments are checked by hand, usually within one working day.
• How to cancel an order
  Only Pending orders can be cancelled.
• How to ask for a refund
  Refunds are handled by our team through a ticket.
• How to delete my account
  Account deletion is done by our team on request.
• How to raise and track a support ticket
  Open a ticket at Support and follow our replies there.
• How to report abuse, spam or fraud
  Raise a ticket in the Abuse category.
• My account is suspended or blocked
  Contact support to understand why and what to do.