How to raise and track a support ticket
Last updated: 2 Nov 2026
Every ticket gets a reference number like WF-2026-00012. We email you a copy, and our replies appear on the ticket. You can attach up to 3 files (JPG, PNG or PDF, up to 2 MB each).
Steps
- Sign in and open /support. Click + Open a ticket.
- Write a one-line Subject.
- Choose a Category (Account, Billing, Listing, Technical, Abuse or Other) and a Priority.
- In What happened?, explain what you did, what happened and what should have happened.
- Optional: add screenshots or a PDF under Attachments.
- Click Open ticket.
- Check /support for updates. "Support replied" means we answered. Use Reply to add details and Close ticket when solved.
- No account, or cannot sign in? Use the Contact Support form at /help/contact, then check replies at /help/track with your ticket number and email.
Common mistakes
- Opening a new ticket for the same problem. Reply on the old one. You can open up to 5 tickets an hour.
- Writing only "not working" without details.