My payment is not confirmed yet
Last updated: 2 Nov 2026
Your order stays Pending until our team matches your payment.
Steps
- Open /my-orders and check the order status.
- Make sure you uploaded the receipt. It should show "receipt sent".
- If the receipt was unclear, open the order and upload a better one.
- If it is still Pending after one working day, raise a ticket in the Billing category with the order number and UTR.
Common mistakes
- Paying again for the same order.
- Raising a ticket without the order number.