How to cancel an order

Last updated: 2 Nov 2026

You can cancel an order before it is paid and confirmed.

Steps

1. Open /my-orders and click the order.
2. If the status is Pending, click Cancel order.
3. If you already paid, do not cancel. Raise a ticket in the Billing category instead.

Common mistakes

• Cancelling an order after paying. Ask for help first.
• Placing many orders for the same package.

Useful links

• My orders