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Refund and Cancellation Policy

Last updated: 2 Nov 2026

This policy explains how cancellations and refunds work for paid plans and services bought on Wefru. It forms part of our Terms and Conditions.

1. Paid plans covered

This policy applies to Wefru's paid plans and add-ons, including My Business Plus, Plus Plus and Booster, and any other paid package or add-on shown on our Packages page. Prices and features are listed there and may change from time to time.

2. How payment works

At present, payment for plans is made by UPI or bank transfer. After paying, you upload the payment receipt. Our team checks the payment and then activates your plan. A plan is treated as activated from the moment its paid features are switched on for your account.

3. Cancellation

  • Before activation: you can cancel an order at any time before the plan is activated. You will receive a full refund of the amount paid.
  • After activation: you may stop using a plan at any time, but plans are not cancelled mid-term for a refund, except in the cases listed in section 4.
  • Renewal: plans do not renew automatically. If you do not pay for renewal, the plan ends at the end of its term and your account moves to the free features.

4. When a refund is given

You are eligible for a refund if:

  • you paid twice or paid more than the plan price by mistake (the extra amount is refunded);
  • your payment was received but we could not activate the plan, or we rejected the order;
  • you cancelled before activation;
  • a paid feature was not delivered at all because of a fault on Wefru's side and we could not fix it within a reasonable time after you reported it (a full or proportionate refund, at our reasonable discretion);
  • a refund is required by applicable law.

5. When a refund is not given

Because plans are digital services that start working as soon as they are activated, refunds are not given:

  • after activation, if you change your mind or stop using the plan;
  • for a lack of leads, enquiries, sales, calls or search ranking. Wefru does not guarantee business results;
  • for work already done for you, such as listing setup, website or card design, or content creation;
  • if your account or content was suspended or removed for breaking our Terms and Conditions or Community and Content Guidelines;
  • for the unused part of a plan's term;
  • for amounts paid to third parties, such as bank or UPI charges, unless the law requires otherwise.

6. How to request a cancellation or refund

  1. Raise a support ticket from your account, or email [email protected] from your registered email address.
  2. Include your registered mobile number or email, the plan name, the amount, the payment date and the payment reference (UPI transaction ID or bank reference number), with the receipt if you have it.
  3. Explain the reason for your request.

Refund requests must be made within to be updated.

7. Timelines

  • We will acknowledge your request within to be updated.
  • We will review it and tell you our decision within to be updated.
  • Approved refunds are sent to the same UPI ID or bank account the payment came from within to be updated. Your bank may take additional time to show the credit.

8. Other services

Wefru does not handle payments between users. For anything you buy, rent, book or pay for directly with a business, seller, landlord, employer or doctor you found on Wefru, please contact that party for cancellation and refund. Advertising orders are covered by the terms shared at the time of booking, and otherwise by this policy.

9. Questions and complaints

If you are not satisfied with our decision, you can raise a complaint under our Grievance Redressal policy.