I forgot my password

Last updated: 2 Nov 2026

The password reset sends a new password to the email address on your account. You can type your email or your registered mobile number - either way the new password goes to your email.

Steps

1. Open /userLogin and click Forgot your password?
2. Enter your email address or your registered mobile number.
3. Submit. A new password is sent to your email.
4. Sign in with the new password.
5. Change it at Change Password to one you will remember.

Common mistakes

• An account without an email address cannot get a new password by email. Use the Contact Support form and we will help you sign in.
• Not checking the spam folder.

Useful links

• Sign in
• Change Password
• Contact Support (no sign-in needed)