The My Genie request form is not submitting
Last updated: 2 Nov 2026
The request form needs all key details. Missing or wrong values stop it from saving.
Steps
- Fill Pin Code, the service, Email, Mobile, Start Date and Job Description.
- Check that the email has an @ and the mobile number is correct.
- Remove links from the Job Description.
- Submit again. If it still fails, take a screenshot and raise a ticket.
Common mistakes
- Leaving the start date empty.
- Pasting website links in the description.