How to check the status of my My Genie request
Last updated: 2 Nov 2026
After you submit a request you only see a success message. There is no page to track it yet. Our team reviews requests and gets in touch on the mobile or email you gave.
Steps
- Keep your phone and email inbox open after submitting.
- Check your spam folder for emails from Wefru.
- If nobody has contacted you, sign in and raise a ticket.
- In the ticket, write the service name, your pin code and the date you submitted.
Common mistakes
- Submitting the same request many times. It does not make it faster.
- Giving a number that is switched off or not on WhatsApp if you prefer WhatsApp.