How to reschedule or cancel a patient's booking
Last updated: 2 Nov 2026
Patients cannot change bookings online, so they will ask the clinic. You can move or cancel any booking in the panel.
Steps
- Open Appointment in the panel and find the booking.
- To move it, click the pencil (edit) icon.
- Choose the New Date and a Morning Shift or Evening Shift time, then click Save.
- To cancel, click the red icon and confirm Delete.
- Tell the patient about the change by phone.
Common mistakes
- Deleting a booking when the patient only wanted a new time.
- Not calling the patient, because SMS may not reach them.