Patients are not getting confirmation SMS

Last updated: 2 Nov 2026

Wefru does not have a reliable SMS service right now, so patients may not get booking or change messages. The booking itself is still saved.

Steps

1. Check the booking in Appointment to make sure it is saved.
2. Call the patient to confirm the date and time.
3. Ask patients to note their MR-Number and time from the Thank You page.
4. Always call patients when you reschedule or cancel.

Common mistakes

• Assuming the patient got an SMS.
• Saving a patient's phone number with a mistake.

Useful links

• Doctor sign in