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BUYER

1. How can I search suppliers / products at wefru?

Go to www.wefru.com and type the product / company name in the search box, then press enter or click on the search icon OR in the search box, write the supplier / product name along with city / state name (e.g. Leather bags from Agra or Leather bags in Punjab) to find suppliers from particular cities / states. From the search result page, you can also choose / enter the preferred city of product / supplier you wish to source from. Tip: When you start typing characters of the product which you wish to search, wefru suggests you various list of items from which you can choose your best possible product.

2.Where can I browse suppliers / products at wefru?

You can browse suppliers / products at http://dir.wefru.com

3. From search results, how can I contact the supplier?

When you search for a supplier / product at http://www.wefru.com, the result page appears with a list of suppliers with a ‘Send Enquiry’ button. You can click the button of the supplier and send your business enquiry directly to him.

4.How can I get a quick response from suppliers?

For getting prompt response from suppliers, Click Here to submit your buy requirement. Note: Describing your requirement in detail and correct contact information (e-mail & phone) will help suppliers respond to you at the earliest.

5. Can wefru assist me if I am unable to search the right supplier?

Yes, wefru can assist in searching the right suppliers for you in the following ways

1.You can submit your buying requirement here

2.Email BUYERS HELPDESK at [email protected]

3.Call Us: 09696969696

6. Does wefru take responsibility for any fraudulent nature of suppliers?

No, wefru is not involved whatsoever between the transactions that take place between a buyer and supplier. It only bridges the gap between the two by providing a platform for them to get in touch with each other. However, incase there is a complain against a particular supplier, wefru does conduct a proper check.

7. How much time does it take for the suppliers to reach the buyers?

The time taken is subject to the mode of communication. You can either connect with the suppliers via phone which just takes a matter of seconds, or you can drop down an email, the reply to which depends upon the supplier.The wefru Mobile Application is another fast way of reaching out to suppliers wherein the app notifies the supplier as soon as you post your queries.

8. Does wefru facilitate transactions with the suppliers at a personal level?

No, wefru does not facilitate transactions at a personal level. It is just a match making platform which connects the right buyer with the right supplier.

9. What if the supplier is not responding?

As wefru is a central platform between buyers and suppliers, so if at all a supplier does not respond to you, we can always help you with more suppliers who deal in the same product line. You can then easily negotiate with the supplier and mature your deal. Following can be the reasons for no response from supplier:

Supplier hasn’t checked your mail yet or he might have received your mail in his spam box.

Supplier might have stop doing business in the same product.

Suppliers inventory might be out of stock.

Export might be banned for the required product.

In case a buyer receives irrelevant suppliers he / she may contact BUYERS HELPDESK at [email protected] or call at +91-9953870004.

10.What if I am unable to contact the supplier?

There can be numerous reasons for the same as mentioned below:

Supplier’s number has been changed.

Supplier’s mail box is full.

Supplier may be unavailable due to any of his personal reasons.

In this case you can always find other suppliers on our website who deal in the same product range.

11. What if the supplier fails to deliver the agreed product?

Although wefru.com primarily connects buyers and Inspite of it’s rare occurrence, in case such a situation arises, we do take necessary actions after verifying all details of the complain. Since we don’t guarantee the quality of the services offered by different suppliers registered with us, it is always advisable to contact a number of suppliers and then choose the best.

12.What if I am not getting relevant Suppliers?

You can contact BUYERS HELPDESK

at [email protected] or call at +91-9953870004.

BUYER

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