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Refund and Cancellation Policy

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Disclaimer: Please read and edit the Refund & Cancellation Policy given below as per your /website's requirement. Don't use or apply these as is basis on your website.

 

Refund Policy

Question: I received my ordered item. But product is not meeting my expectation, can I return it? Answer:
Yes, you can return the product within 7 days after receiving the product with following conditions:
(1) Buyer can send the replacement request at [email protected]

(2) Product should be in unused condition. (3) Product original packing and tags should remain intact as they were in delivered condition.
(4) Buyer will get the refund or replacement, once we receive the returned goods at Khelmart Office.
(5) If packing or original seal is broken then salefru will not return the product.

We will try our best to create the suitable design concepts for our clients.

In case any client is not completely satisfied with our products we can provide a refund.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

Question: I received a broken/damaged item. What should I do?  Answer:
Salefru used high-tech secure packing technique to pack the material with 2 times quality checks so chances of intransit damage are very minimal. However, if you observed any tempered packing or damage on box then do not accept the shipment or write-down the delivery remakes as tempered box. Any damage product received by buyer should be informed to salefru by email at [email protected] within 24hrs of receiving the goods. Email should contain pictures of damage products and with details description of issue

 

Question: Who will bear the shipping charges for goods returned? Answer:
If you received the damage product then shipping charges of return goods will be bear by salefru.com. If goods are return due to change in mind or personal choice then shipping charges will be bear by buyer. For example, if you order red color racket and after receiving the goods you don't like the color then you need to bear the shipping of returning the goods.

Question: How will I get my money back if I returned or cancelled an order?
Answer:
In case of returned product Salefru.com will suggest you other option as well if you are still not interested then Amount will be transferred in your account in 10-15 days. In case of cancelled order salefru.com will transfer the amount immediately; however it will still take 4-7 days for transaction.

 

Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

 Cancellation Policy

For Cancellations please contact the us via contact us link.

Requests received later than ____business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

 




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